There are two kinds of alerts sent by Go Pass System to CBO Reps:
The Go Pass System sends an automated daily email listing all of your active volunteers who are ineligible for any reason, including not being fingerprinted yet or not being initially cleared for service.
You must not let these volunteers have contact with any vulnerable populations until they are listed as Eligible in Go Pass System.
If you receive a "Notification of Ineligibility due to Problem Code" alert from the Go Pass System, you must log in to the Go Pass system and acknowledge that you received the communication. Instructions are below.
You must also remove that volunteer from contact with any vulnerable populations, pending further investigation.
It is important to remember that Go Pass ineligibility is triggered by an investigation, not by a conviction. The volunteer may claim innocence, and may indeed be innocent. Still, they must not be allowed to volunteer until the investigation is complete and their Go Pass eligibility has been restored.